1. Dispatch deadline
Reluxit ships items it manages, including Full-Service Consignment items, within three business days of payment. The ship-by date is set by our servers when payment is confirmed and is shown on the order.
If dispatch is delayed, Reluxit may contact the buyer, extend the date with a documented reason, or cancel the order and refund the buyer.
2. Required shipment information
Before an order is marked shipped, the Reluxit security tag number, the carrier and a valid tracking number are recorded on the order. This is enforced by our servers.
3. Packaging and the security tag
The numbered Reluxit security tag is attached to the item itself before packing. Items must be packed to survive normal carrier handling, with any original box, dust bag or papers included when they are part of the listing.
4. Delivery confirmation and inspection
Delivery is recorded on the order and starts the buyer's 48-hour inspection window.
5. Lost, delayed or damaged parcels
Until delivery is recorded, a lost or damaged parcel on a Reluxit-shipped order is handled by Reluxit with the carrier, and the buyer is protected under the Buyer Protection Policy and the Refund & Returns Policy.
How a loss affects a consignor is governed by the Full-Service Consignment Agreement.
6. Addresses and international shipping
Orders ship only to the address on the order. Reluxit currently ships within the United States only; international shipping, customs and duties are not supported.
7. Legacy marketplace orders
For orders on listings created by marketplace sellers approved before Full-Service Consignment, the seller ships the order and the same ship-by, security tag, carrier and tracking requirements apply. Until delivery is recorded, the risk of loss in transit on those orders sits with the seller.